Shipping Information

Printed publications and products are shipped via Standard UPS Ground service unless next day service is requested. Please allow 5-7 business days for delivery. Shipping and handling charges are for UPS domestic orders only. UPS and Federal Express do not deliver to P.O. Boxes. For international orders, please call (202) 955-3500 for non-domestic rates.

All overnight orders placed after 1:30pm ET will be sent the next business day. If your request is urgent, contact NCQA Customer Support at (888) 275-7585.

Shipping and handling rates for UPS Ground orders:

Orders Total:

Shipping Rate:

 $1 - $25

 $10

 $26 - $75

 $12

 $76 - $100

 $14

 $101 - $300

 $27

 $301 - $500

 $33

 $501 - $700

 $42

 $701 - $900

 $68

 $901 - $1,200

 $80

 $1,201 - $1,500

 $92

 $1,501 and over

 6% of order total

 

Please note that the rates above apply to printed publications and products. There is no shipping and handling charge for e-pubs and web-based publications.

Shipping within the U.S.A.

Standard UPS Ground (Commercial or Residential)
Please allow 5 to 7 business days for delivery.

UPS Overnight

Please allow 1 to 2 business days for delivery from date of purchase (delivery date is based upon the time of day order was purchased).

See shipping and handling rates above for all orders. For overnight deliveries, there is an additional charge of $50.00 for the first two publications and $45.00 for each additional 2 publications. (For example, 1 or 2 publications would be $50.00, 3 or 4 publications would be $95.00, 5 or 6 publications would be $140.00, etc.)

Federal Express – Regular or Overnight

Upon your request, your order will be shipped by Federal Express. Your Customer Federal Express number will be required to process your order. Please allow 1 to 2 business days for delivery from date of purchase (delivery date is based upon the time of day order was purchased). All Federal Express orders placed after 1:30pm ET will be sent the next business day. If your request is urgent, please contact NCQA Customer Support at (888) 275-7585. See shipping and handling rates above for all orders. For Federal Express, there will be a $10.00 rush handling fee plus your FedEx charges.

Shipping to International Addresses

The NCQA Store does not currently support processing of credit card payments from or shipments to international addresses

For all international orders, please call NCQA Customer Support at 888-275-7585 or enter an inquiry via My NCQA.

Worldwide Express

Please allow 1 to 3 business days for delivery.

Worldwide Expedited

Please allow 4 or more business days for delivery.

Shipping to Canada

Canada Express
Please allow 1 to 2 business days for delivery.

See shipping and handling rates above for all orders. For Express Service to Canada, there is an additional charge of $50.00 for the first two publications and $45.00 for each additional 2 publications. (For example, 1 or 2 publications would be $50.00, 3 or 4 publications would be $95.00, 5 or 6 publications would be $140.00, etc.)

Canada Expedited
Please allow 3 or more business days for delivery.

Shipping to Canada

Mexico Express
Please allow 1 to 3 business days for delivery.

See shipping and handling rates above for all orders. For Express Service to Mexico, there is an additional charge of $50.00 for the first two publications and $45.00 for each additional 2 publications. (For example, 1 or 2 publications would be $50.00, 3 or 4 publications would be $95.00, 5 or 6 publications would be $140.00, etc.)

Mexico Expedited
Please allow 4 or more business days for delivery.