Returns/Refunds/Exchange Policy

NCQA is unable to accept returns of e-pubs and web-based pubs. No electronic publications and web-based publications may be refunded or exchanged.

Due to the nature and format of electronic publications and products, NCQA cannot revoke access to such a product once it has been purchased and downloaded by the customer.

Questions on the content or format of our products and publications should be directed to NCQA’s Customer Support group via My NCQA or telephone (888-275-7585) prior to making a purchase or downloading the publication.