Case Management & Long-Term Services and Supports

NCQA Case Management Accreditation addresses the delivery of case management services—not just an organization’s internal processes—recognizing case management as a vital part of the health care delivery system that supports comprehensive, coordinated care. Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy to meet the medical, behavioral and social needs of patients and their families while promoting quality, cost‑effective outcomes. Learn more by reviewing NCQA’s Case Management program, exploring Case Management for Long-Term Services and Supports (CM-LTSS) Accreditation, and discovering the LTSS Best Practices Academy.