2021 CVO Standards and Guidelines (web-based)

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2021 Standards and Guidelines for the Certification of Credentials Verification Organizations
Effective for surveys with a start date of July 1, 2021 onward. 

This publication outlines standards and features explanations and examples of how to meet the standards, scoring guidelines, points and certification outcomes. Eligibility requirements, application information and policies and procedures are also included.

This publication is a web-based format. It is also available separately in a downloadable epublication format. 
Explore NCQA's publication formats on the Product & Publication Formats page.

Note: Purchase of the Standards and Guidelines is not necessary if purchasing the Survey Tool.