Policies and Discounts

Publications Order Form

To generate an order form to submit with your check payment, proceed through checkout and select Check under the Payment Information heading. After clicking the Continue button, a printable payment order form will display onscreen. Print this payment order form and mail it to the address included on the form.

Copyright Policy

All NCQA publications are copyrighted documents. Publications may not be copied without permission from NCQA. E-pubs and Web-based pubs are limited to licensed individuals. All copyright requests must be submitted via my.ncqa.

Payment Policy

Pre-payment in full is required at the time an order is placed in the NCQA Store. NCQA does not accept purchase orders (POs). If this poses a problem, contact NCQA's Customer Support at (888) 275-7585 for assistance.


Discounts must be requested at the time of purchase and cannot be applied retroactively.

Discounts cannot be combined. If more than one discount applies, the greater discount will be given.

The e-pubs and web-based pricing structures include a volume discount; therefore, we are not able to extend any other discounts to a volume discounted order.

Volume Discount

Volume discounts are offered on most NCQA publications (except electronic and Web-based publications). For purchases of 11 or more printed copies of the same publication, a 10 percent discount is offered. For large purchases of NCQA Specialty Items or for purchases of 51 or more printed copies of the same publication, contact NCQA Customer Support at (888) 275-7585 for information about volume discounts.

HEDIS Users Group (HUG) Members Discount

HUG members will receive one set of HEDIS printed publications (Volumes 1, 2, 3, 5 and 6) and a single-user e-pub version of Volume 2, which includes all changes from the October Update. HUG members receive a 10 percent discount of 1 or more copies of HEDIS printed publications and HEDIS e-pubs. To take advantage of your HUG vouchers, contact NCQA Customer Support at (888) 275-7585.

HEDIS® Auditors Discount

HEDIS auditors receive a 10 percent discount on purchases of 1 or more HEDIS publications. To take advantage of your Auditor Discount, contact NCQA Customer Support at (888) 275-7585.

Government Discount

Employees of government agencies receive a 25 percent discount off the regular price of NCQA products and publications (including Quality Compass). This discount may not be applied to payment of fees. To confirm eligibility for this discount, NCQA must receive a letter on agency letterhead requesting the government discount, prior to processing. This discount is not retroactive and does not apply to international orders. To ensure application of your Government Discount, contact NCQA Customer Support at (888) 275-7585 before ordering.

Effectiveness Dates

Please call NCQA Customer Support at (888) 275-7585 with any questions regarding which publication to order. Effectiveness dates vary by product.

User Licenses

Both web-based publications and e-pubs are sold by user level. Choose the number needed for your organization and easily upgrade if you need to allow access to more users. NCQA encourages purchasing for the lowest level of users needed; you may always upgrade, but returns and exchanges are not accepted. All data licenses and information products and tools, including Quality Compass, are licensed to a single legal entity or organization as the licensee, with the right to access and use the product by a limited number of authorized users that are employees of the licensee.  The license is not transferrable to any other person, entity, organization or association, including without limitation any affiliate, shareholder, partner, or member of the licensee, and does not grant any rights of use by or on behalf of any parent, subsidiary or affiliate of the licensee.  Each person, entity, organization, association, parent, subsidiary or affiliated is required to separately register as a licensee for a selected number of employees as authorized users