Case Management (CM) and Long-Term Services and Supports (LTSS)

NCQA Case Management Accreditation addresses delivery of case management services, not just the organization’s internal processes. Case management is a vital part of the health care delivery system. It’s a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet comprehensive medical, behavioral and social needs of patients and their families while promoting quality, cost-effective outcomes.

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