2017 CM Standards and Guidelines (epub)

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2017 CASE MANAGEMENT STANDARDS AND GUIDELINES

EFFECTIVE FOR SURVEYS WITH A START DATE OF JANUARY 30, 2017 - JUNE 30, 2020.
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This Case Management publication outlines standards and features explanations and examples of how to meet the standards, scoring guidelines, points and certification outcomes. Eligibility requirements, application information and policies and procedures are also included.